Shipping & Delivery Policy
1. Order Processing
• Standard Orders: All orders are processed and dispatched within 1–4 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your package in real time.
2. Shipping Rates & Delivery Times
Shipping costs are a flat fee of R100 for door-to-door delivery across South Africa.
Shipping Option Estimated Delivery Time Cost
Standard Door-to-Door 1–3 business days (after dispatch) R100
Returns & Exchanges Policy
At Klarity, we want you to be completely satisfied with your skincare and wellness tech devices. If something isn't quite right, we're here to assist you.
1. Return Window
We accept returns for store credit or refunds within 7 days of your order's delivery date.
2. Return Eligibility
To be eligible for a return:
• Wellness devices (such as the Contour Pro Sculpting Device and Red Light Therapy Mask) must be unused, unwashed, and in their original, pristine condition.
• Items must be returned in their complete original packaging, including all protective casing, charging cables, user manuals, certificates, and accessories.
Non-Returnable Items:
• Devices with broken hygienic security seals or evidence of direct skin contact/use (for hygiene and personal safety reasons).
• Customized or personalized orders.
• Sale or final clearance items.
3. Return Shipping & Fees
• Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or faulty.
• We strongly recommend using a trackable shipping service, as we cannot issue refunds or store credits for items lost in transit.
4. Damaged, Defective, or Incorrect Items
If your device arrives damaged, defective, or you received the wrong item, please email us within 48 hours of delivery at admin@klarity.co.za with:
1. Your order number
2. Clear photos or a short video showing the defect, malfunction, or damage
We will promptly arrange a replacement unit or issue a full refund at no extra cost to you.
How to Initiate a Return
1. Contact our customer support team at admin@klarity.co.za with your order number and reason for return.
2. Wait for confirmation and return shipping instructions from our team.
3. Package your device securely in its original packaging along with all cables and accessories, and post it to the provided return address.
4. Once received and quality-inspected, your refund or store credit will be processed within 5–7 business days.
Have questions regarding your Klarity device or order? Reach out to us at admin@klarity.co.za